Link to activate 6 months of FREE Spotify Premium for Fido PulseTM plan customers doesn't work

Reply

Link to activate 6 months of FREE Spotify Premium for Fido PulseTM plan customers doesn't work

tennisboymtl
Newbie

 

Plan

Premium

Country

Canada 

Device

Any

My Question or Issue

Here is the website to redeem the promo: https://www.spotify.com/ca-en/fido/?utm_source=fido&utm_campaign=fido_6m&utm_medium=partner_undefine...

 

When you click in the button "GET PREMIUM", you get the following:  {"error":"server_error","error_description":"Unexpected status: 404"}

 

Error
Oops! Something went wrong, please try again or check out our help area.

 

Here are the promo details (I activated before July 30, 2018):

https://www.fido.ca/consumer/content/spotify

 

Please help!

3 Replies

Luke
Spotify Star
Spotify Star

Hey @tennisboymtl,

 

Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

 

Have a nice day!

Luke

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Kaetus
Regular

I am having a similar problem tryng to redem family members, they get the same error. I Tried various browsers, internet conections, VPN and incognito with no luck.

Luke
Spotify Star
Spotify Star

Hey @Kaetus,

When your Family members tried to accept their invitation, did they clicking on the link provided in the email and opening this link on different devices, incognito tabs and the other methods I mentioned above?

 

Let me know how it goes and 

Have a nice day!

Luke

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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