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Logged in my old account (non premium) then connected my Facebook (premium). Boom! Premium is gone.

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Logged in my old account (non premium) then connected my Facebook (premium). Boom! Premium is gone.

Casual Listener

I subscribed premium on my FB account in spotify. for a few months already. Then I logged out.

 

Then, 

I logged in my old account (non premium) then connected my FB (premium). Boom! Premium is gone.

Whenever I try login using FB, it now defaults to my old account. 
I disconnected fb from my old account. Now I can't login using FB. 

 

 

5 Replies

Re: Logged in my old account (non premium) then connected my Facebook (premium). Boom! Premium is go

Rock Star 16
Rock Star 16

Hey @chastinebayubay! Welcome to the community!

That's not cool. Could you try to login with your username and password? You can find your username on one of your receipts. Let me know how it goes.

 

Have a nice day! 🙂

HuboRock Star 16
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Re: Logged in my old account (non premium) then connected my Facebook (premium). Boom! Premium is go

Casual Listener
I can login to my acct using password and I the receipts page is empty.

Re: Logged in my old account (non premium) then connected my Facebook (premium). Boom! Premium is go

Rock Star 16
Rock Star 16

Hey @chastinebayubay!

 

Woah, sorry. I mean one of the receipts you've received by e-mail. Your username should be on those. Could you login with that username? Let me know how it goes.


Have a nice day! 🙂

HuboRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Logged in my old account (non premium) then connected my Facebook (premium). Boom! Premium is go

Casual Listener
I dont see any spotify email about my receipt. I only receive paypal's
authorized payment receipt and it doesnt show my username. 😞

Re: Logged in my old account (non premium) then connected my Facebook (premium). Boom! Premium is go

Rock Star 16
Rock Star 16

Hey @chastinebayubay!

 

Alright, no worries. You can contact someone from Spotify here. They can take a look backstage. I'll be here if you have any other questions.

 

Have a nice day! 🙂

HuboRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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