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Hello, I did the first month free of Spotify Premium in Poland on 26th of march. Two weeks ago I came back to Italy. Last week I did the disconnection of Spotify and when I logged in I had no more my Free month of spotify and I have no subscription in my profile; and It changed in Italian Version. Yesterday Spotify detracted me money ( I think for the Premium "polish" version).
help me please
Hey @FedeSp !
Sorry to hear this. In this case I would reccomend taking a look here:
https://support.spotify.com/account_payment_help/payment_help/canceled-but-still-charged/ for more information.
I hope this helps!
Hi thank for the reply, but I have only this account on Spotify.
Do you know how I can send emai to Spotify? How can I contact Spotify operator?
Hey @FedeSp ,
Could you take a look at your receipt's page and let me know what this shows?
Also, what your subscription status currently shows:
I'll be right here 🙂
Hi , thanks but Ive not any receipt profile,and I ve not any subscription in my .
It' s strange.. When I come back Italy I did the disconnection and when I logged in again I had no Premium anymore (1st month free) and It was Italian version.
Hi @FedeSp ,
Did you get any charge on your bank statement for the preiod in question?
I did the subscription for the Spotify 1st month free the 26th of March, and detracted me money on 25th of April. But as I said, before the 25th of april I come back to Italy and did the simple disconnection , but when I logged in I had no the Premium version anymore.
Hi @FedeSp ,
Can you take a look here to check in case of more than one account:
I'll be right here.
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