Lost all music since upgrading to premium

[bwithers5421]

Hi- I have had spotify FREE for a while and have just upgraded to premium and ALL my music has disappeared- like it is a whole new account. PLEASE can someone help me?!

[MattSuda]

Hey @bwithers5421

Is it possible you upgraded the wrong Spotify account to premium, or you logged into the wrong Spotify account?

Check out this support article:

https://support.spotify.com/account_payment_help/account_help/do-i-have-an-additional-account/

[bwithers5421]

Hi- I've only got one account. I did have to change it from UK to NZ before upgrading. And I had to do it on a desktop as opposed to my iPhone- but only ever had one account

[MattSuda]

In this case I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.