Lost my Student Legacy Plan (₹59) after failed autopay even though I was verified before cutoff date

[Junichirua]

Plan (Current) Free | Country (India)

I was Premium Student user from India and I’m hoping someone from the Spotify team or community can help clarify my situation.

I was on the legacy discounted Student plan (₹59/₹69 per month) and had already verified my student status before the new ₹99 Student price came in, so I expected to stay on the old rate as long as I kept my subscription active.spotify+3​

Recently, my autopay failed due to a bank-side issue, and my account was automatically reverted to Free after the failed payment and multiple retries. I did not manually cancel my subscription at any point. When I tried to resubscribe, the only Student option I see is ₹99/month, and support has told me that my legacy pricing is now permanently lost because my account reverted to Free.spotify​

Support agents (Polkam Mansi, Omi, Joseph, Hayase, and Krzysztof) were very kind and offered temporary Premium time / price adjustments as a gesture, but they all said there is no way to restore my old legacy Student price, even though:

• My student verification was done before the cutoff date for the new pricing.

• The payment failure was caused by a technical issue and not by me cancelling.

• I never chose to leave the legacy plan, I just couldn’t re‑enable autopay without being forced into ₹99.

From what I understand, legacy/older plans usually can’t be reactivated once canceled or reverted, but in my case it feels like a technical/banking issue pushed me off the plan, rather than a deliberate choice.spotify+1​

What I’m asking for is:

• Is there any way at all to have my legacy Student pricing reinstated on this same account, given that I was verified and on the plan before the price change?

• If the policy truly makes this impossible, could a Spotify moderator please confirm this explicitly for Student legacy users in India so others don’t get caught off-guard by the same situation?

I really appreciate any help, clarification, or escalation that can be provided.

Thanks in advance

[Maxim]

Hey @Junichirua,

Thanks for coming to the Community.

If you’re on a plan that’s no longer available for purchase and your subscription ends because of a cancellation or a failed payment (even if it’s caused by your bank), that legacy plan, unfortunately, can’t be restored. You’ll need to choose one of the currently available plans at https://spotify.com/premium 

I hope this clears things up.

[PathfinderPS]

Money - Hungry schemes just to earn some more cash rather than thinking about customer experience , no one cares about your new plans but if you secretively increase the price , its right to question why it is so?

[ih_exe]

there isn't any technical issue with your bank. it is done on purpose so you buy the new plan