Lost my music when switching from premium to family

[chlozadugahole]

Hello, I recently cancelled my premium plan. I was waiting about two days after the cancellation to start up my family premium plan and now that I have activated all my music from my premium account is gone 😞

playlists and everything. This is also a super bummer and I’m hoping theres a way to get it all back. I went onto the ‘retrieve playlists’ option but it says ‘noting deleted’....


HEllpppp

[Brunelicia]

Hi there,

Upgrading to the Premium for Family plan shouldn't change or remove playlists or saved songs from your account.

It sounds like you have an additional account, I recommend you to check this guide here for more info.

Let me know how it goes. 🙂

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