Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Lost my premium account, why?

Lost my premium account, why?

Hello,

my Premium Account was reseted and now Spotfy wants me to pay again for the recovery.

Reply
1 Reply

Hey @Dionisius, welcome to the Community!

 

Can you give us a bit more info on what's going on? If you've lost all your music, try logging out and back in.

 

If that doesn't help, check out this article. Follow the steps mentioned there to see if you might have an extra account.

 

Let us know how it goes.

Suggested posts