Lost my premium when travelling to the Philippines

[JMS92]

Plan

Premium

Country

Netherlands

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

My Spotify account is from the Netherlands and it was a premium account. When I travelled to the Philippines I lost my premium and Spotify asked me to change the country in my settings to Philippines. Now I changed the country to Philippines but I still don't have premium. Besides that, I can't change the country back to the Netherlands, so I basically lost my premium!

What can I do now?

All the best

[Peter]

Hey @JMS92.

Thanks for posting about this in the Community!

If you're on Premium, you shouldn't have to change your country settings, as mentioned in this support article.

If you're still experiencing this issue, let us know and we'll take a closer look.

Thanks! We'll be looking out for your reply.