My Question or Issue
I opened a 3-month trial account and cancelled right after to benefit the Premium perks. Two weeks later I was required to update my location as I moved overseas but doing that resulted in my account being switched to free.
Does that mean I lost 2.5 month of Premium or is there a workaround this to go back to the trial period?
Solved! Go to Solution.
Have you checked the receipt for the payment? It should be found in your inbox. You can check for the username on that receipt, and make sure that it matches the username on your account page. Check both the account overview page and the Receipts section.
Let us know if you find anything strange there.