Mé cobraron 99 mxn pesos y mi pla es de estudiante

[Roberto15pp]

My Question or Issue

 Como hago para recuperar mi dinero o a quien reclamo verán contrate spotify plan de estudiante de 49 pesos mexicanos que se cobra cada mes pero me cobraron 99 pesos mexicanos y luego me cobraron otros 49 en el mismo mes y ya cheque en recibos y nada no se que pueda hacer para recuperar ese dinero

[Daisy]

Hey @Roberto15pp.

Welcome to the Spotify Community. Hope you don't mind our reply in English. Sorry to hear you're being double charged!

We recommend you check out this page and go through the steps. Since you mention you've been paying double, make sure to read through the 'Paying more than once a month' section. These steps should definitely help you out.

It would also be good to check out this article on how to find the possible second account. Let us know how you get on, we're here to help 🙂

Have a great day.