MTS partner Premium subscription not activating on Spotify account

[NickNV]

Plan

Free

Country

Russia

Device

(Xiaomi Redmi Note 😎

Operating System

(Android 9)

My Question or Issue

I've activated 6-months Premium on my mobile phone via MTS mobile provider, but my account is still Free

I guess it's because MTS sent me common download link instead of personal link, but they've told me you can help

[Jeremy · Accepted solution]

Hey there @NickNV,

Thank you for your post here in the Community. We're happy to help.

Can you confirm if you had Premium before on the account?

Another useful tip is to make sure that you don't have multiple accounts. You can check it out here. 

We'll keep an eye out for your reply. We're always one reply away 🙂

Take care!

[NickNV]

Thanks, Jeremy, you were right. Turned out I do have a second account, it doesn't have a "Premium" tab and doesn't shuffle the tracks so I guess it's Premium.

I can't find subscription management in settings on mobile version though, is it only available on PC?

[Jeremy]

Hey again @NickNV,

Thank you for your reply and confirmation.

You can reach it from your mobile if you go through the web. You can do that by clicking here and then continue with logging in.

If you have any questions we're always happy to help 🙂

Cheers!