Making payments, but I keep getting asked to upgrade.

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Making payments, but I keep getting asked to upgrade.

Spencer252
Casual Listener

several times lately i've been asked to re-subscribe to premium. This first time, i assumed it was because i updated payment method with my new credit card. But even though i have reciepts that i've paid for the month with the new card, i'm asked to upgrade again. 

 

My latest receipt said i paid on mar 20th, and it's 28th today and my subscriptioni seems to have ended. 

 

I checked my credit card statement and it says there were two extra charges to spotify, that were later corrected. 

 

Whats going on? Shouldn't my subscrition renew? 

 

Yes. i've tried logging out on all devices. 

 

My login is through facebook. I hope my credentials arent compromised😕

 

Plan: Premium

Country: Canada

 

 

 

3 Replies

Billy-J
Rock Star 24
Rock Star 24

Hey @Spencer252, thanks for reaching out to the Community!

Could you send me a screenshot of where you see it saying you have to unsubscribe to Premium? Are you still able to access your Premium features?

 

Keep me posted. 

Billy-JRock Star 24
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Spencer252
Casual Listener

 I cannot access premium features.

 

These screenshots show the "subscribe" and "premium" buttons, and one shows my receipt. 

Billy-J
Rock Star 24
Rock Star 24

Hey @Spencer252,

 

Thanks for the screenshot! For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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