Me sacaron la cuenta premium

[Federico25]

Soy premium desde hace 7 meses y por alguna razón ahora estoy con una cuenta de free. No es ningún problema de la cuenta. El problema es que estoy pagando por el servicio y me lo acaban de sacar.

[SergioDavid]

Hey @Federico25, welcome to the Community!

We hope you don't mind if we reply in English. If you'd like help in Spanish, you can reach out to us via email.

In this case, we suggest you follow all of the steps listed in this article. If you still have trouble seeing your Premium features, the pending charge point most likely applies to you.

If that's the case, make sure your card meets the requirements listed here and try signing up again.

Let us know if that helps.