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Member of Spotify Premium Family - still paying for Premium solo

Member of Spotify Premium Family - still paying for Premium solo

Plan

Premium family

Country

 Belgium

Device

 

Motorola 3g

 

My Question or Issue

Last month I became part of a Premium Family account (before the 25th of May). I can see now on my bank note of 25/05 that I am still being charged 9,99 euro (I had my Spotify Premium account before I became part of the Family Account). In my account info on Spotify I can see that I am part of the Family account, so the transfer went well. What is going wrong?

 

Reply
1 Reply

Hey @CarolineDH1991, welcome to the Community!

 

That's odd. In this case, it'd be best if you reach out to us on Twitter or Facebook with your account info.

 

Our team will take a closer look to see what we can suggest.

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