Midyear offer not working

[Alyssa0644]

Plan

Free/Premium

Country

Finland

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

My friend got a notification saying there is a midyear offer going on (3 months for the price of one) and I decided that I would like to buy Premium with the offer myself, but for some reason the offer isn't available to me even though I ended my previous subscription before the last date mentioned in the offer. What could be the problem and how can I use the offer if I can't see it on my app? 

[Jeremy]

Hi there @Alyssa0644,

Thank you for taking the time to post in the Community. We're sorry to see that you haven't been able to take part of the Midyear campaign.

We can confirm that your account needed to be on our free version before the end date, so it doesn't matter if you cancelled the subscription if you still had Premium when you tried to take part of the Midyear offer.

We hope that this cleared things up for you. Let us know if we can help you with anything else or if you have any further questions 🙂

Have a great Friday and start of your weekend!