[Mobile][Other] Cant find Premium account

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[Mobile][Other] Cant find Premium account

Meyahb
Visitor

I am being charged monthly from Spotify, and I haven’t used the app in over a year, and it’s not even on my phone. I have four emails, and I checked the first two, which are free accounts, and the second we’re created in the last year, so Spotify doesn’t even recognize them. How do I figure out why my account is being charged?

1 Reply

Re: [Mobile][Other] Cant find Premium account

Maxim
Rock Star 24
Rock Star 24

Hey @Meyahb ,

 

Thanks for reaching out.

 

I'd recommend checking out this support article for info on finding accounts: https://support.spotify.com/article/do-i-have-an-additional-account/.

 

If you're still unable to find the Premium account, you can reach out to Support at https://support.spotify.com/article/how-can-i-contact-spotify/.

 

Hope this helps!

MaximRock Star 24
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