[Mobile][Other] Cant find Premium account


[Mobile][Other] Cant find Premium account


I am being charged monthly from Spotify, and I haven’t used the app in over a year, and it’s not even on my phone. I have four emails, and I checked the first two, which are free accounts, and the second we’re created in the last year, so Spotify doesn’t even recognize them. How do I figure out why my account is being charged?

1 Reply

Re: [Mobile][Other] Cant find Premium account

Rock Star 24
Rock Star 24

Hey @Meyahb ,


Thanks for reaching out.


I'd recommend checking out this support article for info on finding accounts: https://support.spotify.com/article/do-i-have-an-additional-account/.


If you're still unable to find the Premium account, you can reach out to Support at https://support.spotify.com/article/how-can-i-contact-spotify/.


Hope this helps!

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.