[Mobile][Other] Google Home Mini offer for Premium Canada (switching from Family)

[kirstenbrooke]

I am a Spotify Family Plan subscriber. In order to access the Google Home Mini offer, I tried to swtich to Spotify Premium, but got a message that I was not eligible for that offer. I looked at the T&Cs for the offer and it doesn't seem to exclude me. Just wondering what is going on. 

[cindybythesea]

I would like to know the answer to this as well, I pay $14.99 a month but in order to be eligible it asks me to downgrade.

[Mattyb1987]

I talked to an agent and apparently if enough people vote or make a concern about bundling the google home mini with the premium family account then they will do something about it

[kirstenbrooke]

I was even prepared to downgrade from Family to Premium, but I got the message that I wasn't eligible

Doesn't make sense.

[tittykat]

This is upsetting. We pay extra for an even more premium service and yet we are not eligible? That's sad. I am literally wanting the google home mini to give to my grandmother to ADD to my family plan. C'mon Spotify - please change the offer to include Family Plan subscribers. It just doesn't make sense.

[deedee747]

Hey Spotify not cool! I’ve been a loyal customer for a longgg time now! Me and my family. Please explain to me the logic behind your choice to exclude family plan members 

[MandaCiamm]

I was bummed when I couldn’t receive the google home mini. I have a premium account but because it’s a family account I am not eligible. Which is silly. It’s not like I want one for every person that’s in my family. I just want one! You did it for the US, UK and France! What about Canada!! 

[Brigid525]

I am so disappointed, it seems punitive to not allow family account members to participate.  We love our family account and don't want down grade to a regular premium account.  Spotify,  please reconsider your decision to exclude family members from this promotion. 

[Sylvie23]

This is ridiculous. Why cant the primary holder of the account even be eligible?! Since its the same address 1 is enough lol. Id like to receive one i am paying essentially the same as other account holders. Why penalize family accounts.

[9cdwh9s_v-j1]

I love Spotify that’s why I have a family account! So my family can use it as well. Spotify please change this! It makes no sense when we pay more than the average $9.99 a month!

[tashaarbeau]

I have premium but it's not allowing me to accept the offer?! 

Please help!!

[ObeyYourElders]

same thing here, paying more for the service and getting fewer benefits than the people paying less. do they want people to downgrade??? family plan = the same house, so people would easily downgrade to a single account, get the google home mini, then upgrade again, in the end, Spotify would lose more money.