[Mobile][Other] I seem to have been paying twice for one account, how do I find my payment history?

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[Mobile][Other] I seem to have been paying twice for one account, how do I find my payment history?

WorriedOfMK
Visitor

Originally set up Premium Account paying 9.99 from my bank account. Then my mobile company offered a free deal for 1 year. I was not aware I'd agreed to it but after one year they asked me if I wanted to start paying 9.99 via the mobile account. I said no. Then today my account went from Premium to free. So I've had to set up a Duo account for my partner and I from a different bank account. How do I cancel the original payments of 9.99 - they're not showing as a direct or a standing order, but the payments ARE being taken every month. Above all, I DON'T want to lose my music history. Can you help?

Chris

1 Reply

Luan
Rock Star 13
Rock Star 13

Hey, @WorriedOfMK 
Welcome to Spotify Community and thanks for reaching out here!

First of all, super sorry for not getting back to you earlier... Are you still facing this issue with your Spotify account?

 

Let me know! I'd love to lend you a hand on it 😉

 

Stay awesome!

Best Regards,
Luan

LuanRock Star 13
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