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Plan
Free
Country
Philippines
Device
Samsung S5
Operating System
Android Jellybean
I applied for a free trial of Spotify Premium. My mobile carrier already texted me that I was charged by Spotify. When I got back to the app, it still says that I am on Spotify Free. I tried to apply again but whenever I send my phone number it just says that something went wrong and cannot advance past that. Please help me.
Hey @CJ237, welcome to the community.
Hope youโre doing great!
Sorry to hear your Premium subscription isnโt working, but no worries - Iโll be happy to help.
Could you check out this support article for the next steps to take: https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/?
Keep me posted ๐
Billy
@CJ237 -
Thanks for the reply!
If you subscribe to Premium through another company (e.g. with your broadband/mobile provider, or with iTunes), I would check in with them to make sure your subscription is still active.
Let me know how you get on ๐
@CJ237 -
Thanks for the reply!
In this case, your payment provider should be able to get things cleared up ๐
Hope this helps.
Hey there you, ย Yeah, you!ย 😁 ย Welcome - we're glad you joined the Spotify Community! ย While you here, let's have a fun game and getโฆ