Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Mon compte s'affiche comme compte Spotify free alors que je suis abonné

Mon compte s'affiche comme compte Spotify free alors que je suis abonné

Je suis abonné à Spotify premium je suis prélevé tout les mois et je net accès qu'à mon compte en tant que Spotify free
Reply
1 Reply

Hey there!

 

Sorry to see this has been happening. Hope you don't mind us replying in English!

If you're subscribed to Premium but your account only shows free, you may have created a secondary account on which you've activated the Premium functions.
To find if you do have a second Spotify account, check this FAQ over here.

 

It's also a good idea to verify what your account & subscription status & history are by checking your Account Overview (&receipts) pages.
Keep us posted on how things go 🙂

 

VasilModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts