Money deducted from bank account but no premium access given

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Money deducted from bank account but no premium access given

_psmvzd5p-92
Newbie

Plan

Premium

Country

India

Device

Redmi note 7 pro

Operating System

Android Oreo

 

My Question or Issue

While buying one year standard (not a student) access using UPI I got the amount deducted from my bank account, but page on Spotify payment said the transaction got cancelled. So now I don't have premium access but a huge amount, Rs. 1189 deducted from my account! I have tried log-out, log-in thing and the transaction isn't pending from my bank side. So other threads over here are not helping me out. Please refund my money or give me the premium access of 1 year ASAP.

 

8 Replies
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Re: Money deducted from bank account but no premium access given

Moderator
Moderator

Hey there @_psmvzd5p-92,

 

Thanks for reaching out! 

 

It's correct that the amount you have paid is valid for one year. Check out this article on why you might not be seeing your Premium subscription at the moment.

 

Another way to check the status of your subscription is to go to your account page.

 

Keep us posted on what steps you have taken and what happened.

PetyaModerator
 
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Re: Money deducted from bank account but no premium access given

22ga7an36fkhcv5
Casual Listener
SIR same thing happened to me money deducted but premium access isnt given
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Re: Money deducted from bank account but no premium access given

Moderator
Moderator

Hey there @22ga7an36fkhcv5

 

Thanks for reaching out to the Community about this. 
 

Just to double-check, did you try what @Petya suggested and check the subscription status on your Account page? Simply scroll down to Your plan and you'll see if you're logged in to your Premium account. 

 

It's also possible that you've created multiple Spotify-accounts and one of them is Free. If you've logged in to the Free account, you can't see the Premium features. You can check if that's the case by following the steps here

 

Hope this helps. Let us know if you have any more questions.

IvanModerator
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Re: Money deducted from bank account but no premium access given

22ga7an36fkhcv5
Casual Listener
ive just one account which i login through FB so please look into this, my premium still not activated
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Re: Money deducted from bank account but no premium access given

Moderator
Moderator

Hey @22ga7an36fkhcv5,

 

Thanks for getting back to us. 

 

We suggest you go ahead to this help page. When you reach the section Check email addresses make sure you try all possible email addresses you currently use or you've recently used in the past.

 

It's also a good idea to perform all these steps in a private/incognito window. This way you make sure to avoid issues with the cache in your browser. 

 

Once you locate an email address associated with your Spotify account try logging in using this email address and your password instead of clicking the CONTINUE WITH FACEBOOK button.

 

Hope this helps. Keep us posted. 

IvanModerator
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Re: Money deducted from bank account but no premium access given

VeeKay
Visitor

Hello. I have had the very same issue recently, the subscription amount was deducted as per my bank statement but the payment on the spotify site was not successful. As a result I have no spotify premium enabled. I have no other accounts or previous Email IDs . Kindly inform us on how to get the refund.

IMG_20200212_201844.jpg
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Re: Money deducted from bank account but no premium access given

22ga7an36fkhcv5
Casual Listener
could you please provide me an Email where i can send you the Screenshot of My transaction i checked all things you said above NOW please listen MY MONEY GOT DEDUCTED BUT PREMIUM ISNT ACTIVATED either i need my money back or i should get premium
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Re: Money deducted from bank account but no premium access given

Moderator
Moderator

Hey @VeeKay and @22ga7an36fkhcv5,

 

Thanks for giving us some details on what happened. 

 

Can you send us a screenshot here of how the subscription appears on your account page?

 

When you make a payment, your bank puts the funds aside as ‘pending’. If the payment fails, the pending status will expire and the funds will be returned to you. The speed with which this can happen can vary and depends on your bank.

 

Check and keep us in the loop!

 

PetyaModerator
 
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