Money deducted from bank account but no premium access given

[Pragya_18_]

Plan

Premium

Country

India

Device

Samsung galaxy Mo1s

Operating System

Android Oreo, Windows 10

My Question or Issue

While buying one year standard (not a student) access using UPI I got the amount deducted from my bank account, but page on Spotify payment said the transaction got cancelled. So now I don't have premium access but a huge amount, Rs. 1189 deducted from my account! I have tried log-out, log-in thing and the transaction isn't pending from my bank side. So other threads over here are not helping me out. Please refund my money or give me the premium access of 1 year ASAP

[Vasil]

Hey @Pragya_18_,

If the plan change doesn't get reflected in your account, the amount paid should get returned to you.
In case you want to check what the exact status of the payment is you may contact our support folks, as shown in this thread here as we don't have access to your accounts from the forum 🙂

We're here for you if anything else comes up.
Cheers!