Money deducted from bank account but no premium access given

[kohan]

Plan

Free/Premium

Country

Germany

Device

(iMac 2020)

Operating System

(macOS)

My Question or Issue

While buying one year standard (not a student) access using Paypal I got the amount deducted from my bank account, but page on Spotify payment said the transaction got cancelled. So now I don't have premium access but a huge amount, Rs. 1189 deducted from my account! I have tried log-out, log-in thing and the transaction isn't pending from my bank side. So other threads over here are not helping me out. Please refund my money.

[kohan · Accepted solution]

The money refunded automatically

[Kiril]

Hey @kohan,

Thanks for your posts in the Community!

We're happy that everything resolved successfully for you and that you got your funds back. 

Also, we'd like to note that the Community is a public forum and it's not the right kind of platform for supporting issues that concern your personal data and account payments.  For the future, if you need some help with actions on your profile, it's best to contact our Support team who can give you a hand with this, privately.

Hope this clears things up. If you need anything else related to the app and it's features, the Community is here for you.