Announcements

Help Wizard

Step 1

NEXT STEP

Money deducted from bank account but premium was taken off my account.

Money deducted from bank account but premium was taken off my account.

 

Plan

Premium

Country

India

Device

Samsung galaxy J8 and a windows laptop.

Operating System

Android 10, windows 11

 

My Question or Issue

Its been more a bit over three years since I have been using spotify premium and about 2 years with the monthly (previously 66rs) 59rs student discount, this is the first time this happened, where money was deducted from my bank account but spotify premium was denied access. I pay through my Bank of India(VISA) debit card via google pay autopay. Google pay does not show anything in the autopay section, but there's a message from bank that money has been deducted. I have confirmed with a balance check that money has been deducted.
Also, the premium was taken off almost instantly out of nowhere, in the accounts page it says something wrong with my payment method. Can anybody fix this issue?

Reply
1 Reply

İ’m sorry to see this issue happend to you, but you should contact with the Spotify Support team directly because, the community is can be dead sometimes and also, they can’t do anything about this here in Public. So it’s the best to contact the team directly. 

Suggested posts