Money deducted from my bank account but Spotify premium is not activated

[varadmulay]

This thing happened to me today. I subscribed to the student discount option and money was debited from my account(UPI) and my Spotify premium isn't activated....I checked my account status and it is showing me as a free user...!!!

Please refund my money or activate the premium..!!!

I attached screenshots!

Plan

Student Premium

Country

India

Device

Oppo A71

Operating System

Android 7.1.1

My Question or Issue

[Mario]

Hey @varadmulay,

Thanks for reaching out about this in the Community.

It'd be good if you'd follow the relevant steps featured in this support site article to see if you can find and access your Premium or clarify the situation with your payment method provider. 

I'd also be good to get in touch with SheerID since they should be able to tell you more regarding your Premium Student eligibility verification process (whose completion is required to activate the subscription).

For further help regarding your refund request, feel free to get in touch with our folks in the Support team. You can do this by following the steps here in the section called Write to us. 

Hope you'll find this info useful. We'll be here if there's anything else we can help with!