Money taken after free trial

Reply

Money taken after free trial

Bonifazio24
Casual Listener

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

Canceled free premium few hours before it ends on 4 SEP. Got money taken today from my account . Why? Who I need to contact to get it sorted?

5 Replies

Re: Money taken after free trial

Rock Star 11
Rock Star 11

Hey @Bonifazio24 ,

 

Welcome to the Community! I hope you're doing fine.

 

I recommend you to check out Spotify's Refund Policy

 

Keep me updated ;)

BruneliciaRock Star 11
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Re: Money taken after free trial

Bonifazio24
Casual Listener

My subscription page says Premium Cancelled. I don't have any other accounts. Just one account. What now?

Re: Money taken after free trial

Rock Star 11
Rock Star 11

Do you see any charges on your receipts page

BruneliciaRock Star 11
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Re: Money taken after free trial

Bonifazio24
Casual Listener

I see a receipt for 4 SEP with money taken. Free trial started on 5 Aug.

Re: Money taken after free trial

Rock Star 11
Rock Star 11

I recommend you to get in touch with the Support.

You can find some more info on how to do this here: https://www.spotify.com/us/about-us/contact/

Have a great day! :)

BruneliciaRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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