Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Moving to another country

Moving to another country

Hi! I'm a Premium Spotify user and I just recently moved from Latvia to Germany. I wanted to change my payment details (and preferably also my country of location) from a Latvian to a German Master card, however, when I enter the card details I get a message: Unfortunately, we haven't launched in this country yet. You need to use a card issued in a Spotify launched market.

But one does get Spotify in Germany! What should I do?

Cheers!

Spotify.PNG
Reply
3 Replies

Hey @IevaB,

Apologies for the late reply, but maybe I can still help ๐Ÿ™‚

 

Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

 

Have a nice day!

Luke

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hello Luke,

 

Thanks for your reply. I had forgotten about the issue, but then tried again some 3-4 months ago and everything worked.

Cheers,

Ieva

Great to hear that everything is working for you again!

https://open.spotify.com/track/3O2hu8wMKZfR2hqIWElMEl

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts