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Music

Music

Plan

Premium

Country

Netherlands

Device

iphone 7

Operating System

iOS 10

My Question or Issue

Hello,

i canโ€™t play some songs. They are gray and canโ€™t click on the songs. On my laptop they said: โ€œyou must first accept the song on the mobile spotify app before you can listen to itโ€. Can someone help me?

Reply
9 Replies

Hey @user-removed, and welcome to the community.

Hope you're doing great! 

 

Could you try restarting your device? If that doesn't help, could you try a clean reinstall of the Spotify app? If you're still having issues, please let me know your device name, app, and software version, so I can take a closer look.

 

Let me know how this goes ๐Ÿ™‚ 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hello,
It doensโ€™t helped... device name is ginoquodbach. Software is: 8.5.6.63 and i listen it on the spotify app on my phone and laptop.

Hey @user-removed.

 

Thanks for the reply! 

Are you able to unblock the song in that device by going to Your Library > Playlists, scroll to the very bottom and open the "Hidden" playlist? Then, if you can see that song, they can tap ๐Ÿšซ again to change the settings.

 

If that doesn't help, please make sure that you've enabled Explicit Content on your devices. 

 

Let me know how this goes ๐Ÿ™‚

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

I cant find te hidden playlist and i had already enabled explicit contant. But the songs doesnโ€™t changed. I have send below a picture how it is looking. The dong named โ€œRompeโ€ and t is gray (it is the last song). I just canโ€™t click on the song te play it. Nothing happend if i click on the song. I can send you a picture of how it looks? But i donโ€™t know how to do that, if i send it with te email it canโ€™t be sending to you
Greets,
Gino

Hey @user-removed.

 

Thanks for the reply! 

Could you send me an example of the URI of a song you see like this? 

I'd also be helpful to get a screenshot. You should be able to send me an image of what you're seeing, just click 'Choose Files' under your text box, and select the screenshot you'd like to share.

 

Keep me posted ๐Ÿ™‚ 

 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

I cant make a new topic, is there an other way to send you the picture?

Hey @user-removed.

 

You don't need to create a new topic to send me an image. If you're not able to send me an image, please let me know what the error messages says, and we'll find some alteratives for you to be able and send me the screenshot.

 

Keep me posted ๐Ÿ™‚ 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

It is the laat song named โ€œrompeโ€. I canโ€™t click on it to listen en it wonโ€™t play if i click on the song. I have this by a few songs.

Hey @user-removed.

 

Could you try uploading your screenshot here? Once you're done, please send me the link to that image here.

 

Let me know how this goes ๐Ÿ™‚ 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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