My 12 month Premium subscription ended early

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My 12 month Premium subscription ended early

scor17
Casual Listener

Hello,

 

I purchased a 12 month Spotify Premium subscription on December 11, 2017, but my account just reverted back to the free version. I'm in Canada if that helps.

 

 

Help would be much appreciated. 

5 Replies

Billy-J
Rock Star 24
Rock Star 24

Hey @scor17, and welcome to the community.

Hope you're doing great!

 

Is there any error codes showing, and could you also send me a screenshot of the confirmation email (if possible) so that I can take a look and provide further help? Please hide sensitive info when posting to the community.

 

Thanks 🙂

Billy-JRock Star 24
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Note: I'm not a Spotify employee.

scor17
Casual Listener

Hi @Billy-J,

Thanks for your reply.

 

I didn't receive and error messages, I was just listening to music and at one point I was switched back to the free tier.

 

Here's a copy of the confirmation email I got after paying for the 12 month subscription.
spotify-payment-confirmation.PNG

 

Thanks

Billy-J
Rock Star 24
Rock Star 24

Hey @scor17, and welcome to the community.

Hope you're doing great!

 

In this case, I'd recommend checking out this support article for more info and the next steps to take. 

 

Have a nice day 🙂

Billy-JRock Star 24
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

scor17
Casual Listener

Hey Billy-J,

 

I've tried all the solutions in this article before with no luck. My profile says that I have no active subscription across all of my devices, but as that email shows I should still have a few months of premium.

 

How can I contact a spotify employee? It seems like there is a real technical issue with my account.

 

Thanks

Billy-J
Rock Star 24
Rock Star 24

@scor17,

 

Thanks for the reply 🙂

 

Since that didn't work, I'd recommend checking out this page to contact support so that they can take a look at this issue further.

Have a nice day 🙂

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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