Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
3 month trail Plan
Free/Premium
Country
Australia
Device
Ipad pro
Operating System
(iOS 12
My Question or Issue
I just signed up for the 3 month trail for 99cents for Spotify premium and it is not working. Please help.
Hey there @SSpagnuolo123,
and thanks for reaching out to the community !
Is this you're first time subscribing to Spotify ?
Thanks.
Yes it is
Hey there @SSpagnuolo123!
Can you please check out the status of you account for me ?
Thanks for you patience 😃
My status is the free version
Thanks for you patience @SSpagnuolo123!
Please log out and in as the system sometimes needs to synced again.
If payment went through sucssefuly i wish to elimintae the option of you loging in to the wrong account.
Please check this help page and follow the steps to find out if you logged in to the right account.
If you do find out you have made 2 accounts, which is possible, please check the status on both of them.
Waiting on your update 😃
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…