My Duo plan was not delivered

[#1]

Nothing was sent to my Gmail, PayPal or anything like that

[Dian]

Hey there,

Thanks for posting in the Community.

Are you able to see a successful payment on the receipts page of your account page in a web browser?

Are you trying to activate a trial subscription or a regular one?

Also check if you are logged in on the right account or have activated the subscription on the right account. Here is how to do that. 

Let us know how that went,

Cheers!