Announcements

Help Wizard

Step 1

NEXT STEP

My Premium will be canceled and my credit card doesn't expire until 2026! Help please

My Premium will be canceled and my credit card doesn't expire until 2026! Help please

Plan

Premium

Country

Canada

Device

Samsung Galaxy S9+

 

My Question or Issue

My Premium will be canceled and my credit card doesn't expire until 2026! Help please

Reply
1 Reply

Hey @j5zld58v1qz9tm20ytu,

Welcome to the Community and thanks for getting in touch with us.
 

You can start off by taking a look at this page to see if your card meet all of our requirements.

 

We'd also recommend going to your account page and checking the status of your subscription. Head to the receipts section as well and you'll be able to see all your charges and check if you've been charged successfully. If so, your Premium won't be cancelled. 

 

It's possible that you've had some failed payments on your account and the system need some time to refresh if you've changed your payment method.

 

Hope this info helps. Don't hesitate to reach out again if you have questions.

LyubkaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random