My Spotify premium isn’t working.

[Aeurhs]

My Subscription is free, although I had bought a gift card and used the premium from the gift card for my premium

Country

 Australia

Device

(iPhone6)

Operating System

(iOS 10)

My Question or Issue

 I used the Spotify gift card from my local supermarket and I entered the code, it said it was activated and I had just checked now and it’s not, I’ve tried signing out, rechecking everything but I can’t find any solutions.

[OneByBoo]

Hey there @Aeurhs!

Adding two help pages for you to check out:

- Gift Cards

- Why isn't my premium subscription working?

Please check the two and let me know how you did 😃

[Aeurhs]

Hey, I’ve tried doing both and I threw out the code thinking it would’ve
worked. So I can’t re redeem it or anything. Then I got home, tried
downloading music and it didn’t work.

[OneByBoo]

Hey there @Aeurhs!

Can you check the status of your account for me please ?

Thanks for your patience 😃

[Aeurhs]

It says it is free.

[OneByBoo]

Hey there @Aeurhs,

thanks for getting back with me!

Please use this help guide on finding acocunts as i wish to eliminate the option of you having a second account and you're loging to the wrong one.

Let me know what you find=)

[Aeurhs]

I tried every other email I’ve used and it didn’t work.

[OneByBoo]

Hey there @Aeurhs!

Is it possible you've used your FB with Spotify along the way ?

Thanks.

[OneByBoo]

Hey there @Aeurhs!

Is it possible you've used your FB with Spotify along the way ?

Thanks.

[Aeurhs]

No I haven’t, on the account I used the code with it was never linked with
fb and I didn’t sign up with fb

[OneByBoo]

Hey there @Aeurhs,

thanks for your patience!

It's still possible that you have a second account that was upgraded.

I suggest the following : 

• Try logging in with a username instead of an email address on both the app and the account page and see if you see Premium listed.
• Open the password reset page in an incognito window and try resetting again.
• Add usernames that may have been used instead of email address to reset password.
• If it says that a reset password link has been sent, and you can't find it in your main inbox, please check all possible email addresses you may have.
• If you find the password reset message, that is the email address you should use.

Let me know how that goes, and if you have any more questions, i'm here for you=)