My Visa is charged DKK 99 per month.

[H_]

The only reference is "Spotify P023638063". We have checked all devices in the Family and only found one Free subscription with no payments for user "jlhgerard@gmail.com".

We want to cancel this subscription/payment but need help to do so.

[MattSuda]

Hey @H_

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.