Help Wizard

Step 1


My account is free while im paying for Premium

My account is free while im paying for Premium






Samsung Galaxy Note 10+

Operating System



My Question or Issue


I have spotify Premium for a Long Time.

Every month i was paying 20PLN for Premium .

Last Time i saw i have free account assignation, but im still paying The same fee from that same bank acc. Payment is doing automaticly every month. Lets solve The problem 


1 Reply

Hey @Lukasszefo, thanks for reaching out to the Community!


Could you let me know what the subscription status of your account is here? If it doesn't say Premium, could you check your receipts page here and let me know if you see a charge? 

When you open the Spotify app, are you able to use your Premium features? If not, could you let me know what happens when you try to access a feature (download music, for example)?

You can also follow all of the troubleshooting steps provided in this support article, and let me know the outcome for each step.


Looking out for your reply!

Billy-JSpotify Star
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