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My account suddenly stopped being premium and returned to free. Was there something wrong?

My account suddenly stopped being premium and returned to free. Was there something wrong?

Account stopped being premium
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1 Reply

Hello and welcome to the community @uniqloeee! Let's get this solved.

Here's some things to check:

  • Check your subscription page. Your status should be Premium. 
  • If you're on Premium, try signing out and back into the app. 
  • If it says Free, check the receipt Spotify sent to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let me know if you still are having a problem!

 





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DISCLAIMER: I do not work for Spotify. I just enjoy helping people solve their problems and get back to the music!

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