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My bank account got charged twice and the payment isn't pending

My bank account got charged twice and the payment isn't pending

Plan

Premium

Country

Poland

Device

Xaomi

Operating System

 

My Question or Issue

 

IMG_20200612_133733.jpg
Reply
1 Reply

Hey @DJ16CAMO, thanks for reaching out to the Community!

I'm sorry to hear about this. 

I checked over the screenshot, and it seems like one of the charges was processed on 8 June, and the second one was processed on 9 June. 

 

Can you check your Spotify receipts page here and let me know if you see both charges for the same amount, for those 2 different dates there too? You can also send me a screenshot of your receipts page and I'll take a look (make sure to hide sensitive info when posting to the Community). 

 

Also, if you have other Spotify accounts but aren't sure of them, you can find the other accounts using this guide, and then cancel the subscription there.

 

Additionally, check out this support article for some more info on unexpected charges. It also includes additional steps you can follow to see where the second charge came from. 

 

Let me know how this goes!

Billy-JSpotify Star
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