My card is charged two times every month since January 2018

[percyolsson]

Hi my card is charged two times every month since January 2018? Both the 22 and 26th every month? 

Why is that, how do I stopp this and how will I get my money back for the 4 extra months of premium payments? 

[MattSuda]

Hey @percyolsson

Check out the help article for charges:

https://support.spotify.com/article/why-am-i-being-charged/

I’ve been charged double (or more) in the same month. 

• You might be paying for more than one account. Learn how to find and cancel any other accounts.
• The payment might have been unsuccessful, but appeared on your statement anyway. If we’re unable to process the payment, the funds will reappear on your statement soon. This is all part of your bank/credit card’s authorization process. You can reach out to them for more information.
  Note: You may see multiple charges like this if you tried the payment multiple times.
  Example: If you sign up to the student discount but we can’t verify your student status, you might be notified of a charge but because the signup wasn’t successful, no money will be taken. 
• If you’ve recently upgraded from Premium to Premium for Family your renewal date may come earlier than usual, possibly in the same month as your previous payment. This is because of the price difference between the two subscriptions.

You can see the refund policy here:

https://support.spotify.com/account_payment_help/payment_help/refund-policy/