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My card is declined by Spotify but I have the funds. I don't have time to deal with this!!!!!!!

My card is declined by Spotify but I have the funds. I don't have time to deal with this!!!!!!!

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Reply
4 Replies

What is the exact error message it gives you? 

Something went wrong. Please try again, or go to our support.

The card has worked for other online purchases so it is not the card. It is your system which is not working.

Hey there @BoomerBukowski,

 

Thank you for your post here in the Community.

 

Your payment might fail if:

  • Your card has expired or been canceled. 
  • Your card was issued or registered in a different country to the one registered on your Spotify account.
  • Check your card is enabled for foreign, secure online, and recurring purchases. You can contact your bank or credit company to check.

If everything above looks good you can :

  • Try entering your payment details again using a private/incognito window. 
  • Try a different payment method. 
  • It might just be a temporary connection issue, so wait a few hours and try again.
  • Get in touch with your payment provider. 

If you have any questions we're always one reply away 🙂

 

Cheers!

JeremyModerator
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