My downloaded music keeps erasing

[Erniebrown420]

1. Hi, I please need to know why this happens: every month, during the week the charge is made to my credit card, my downloaded music keeps erasing every 2 days, then i have to download it again, until that week ends.

Does anybody knows why this keeps happening?

[Luke]

Hey @Erniebrown420,

Apologies for the late reply, but maybe I can still help 🙂

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!