My “duo” can’t join duo plan

[Shadowseas]

Hello! 
I’ve bought a premium duo account, and my boyfriend can’t join it - every time there is an “error”. 
We’ve tried to fill in the address (with the right address) several times but it still doesn’t work... what should we do? 

[Billy-J]

Hey @Shadowseas, thanks for reaching out to the Community!

In order to be able to accept the invite, every member should have the same address and country. He can check here if he has added the same country as you. He can follow these steps, if he needs to update it.

Then you can invite him again to the Premium Duo plan. After he has accepted the invite, he can enjoy the Premium features.

If he gets an error message, you can attach a screenshot and I’ll take a look.

[janjelton]

Trying to configure Spotify Duo. I get redirected to Spotify in Czech language. Have no idea what it says. I use English. What shall I do?

[Alex]

Hi there @janjelton,

Thanks for the post.

It might be an issue with your browser cache or cookies. You can try using a different browser to complete your sign-up. 

When you scroll down to any Spotify support or account page, you should see a little planet icon with a locale indicator. You can click it to change your language.

Hope this helps 🙂