My money has been charged 2 times but still receive payment failed

[tungnt92]

Plan

Premium

Country

Vietnam

Device

Samsung Galaxy 8, iMac 2017

My Question or Issue

First sorry for my bad english

I received the email announce me my payment failed but I check my bank account the money already charge 2 times. Please support me.

[Jollof]

Hi @tungnt92, thanks for posting to the community!

Please contact the Spotify support team via the contact form and they will be happy to help you resolve the problem.

It might also help to talk to your bank about what you can do to fix the problem.

Happy listening! 🙂