My money was withdrawn from my account but not premium

[Ahmetkaan01]

Money was withdrawn from the account but I didn't try everything for the family that wasn't given a premium

Plan

Premium 

Country

Turkey

Device

Huawei p20 lite

Operating System 

Android 

My Question or Issue

[Luan · Accepted solution]

Hey, @Ahmetkaan01

Thanks for contacting us here in Spotify Community!

About your problems, I suggest that you try the following:

• Log out and back into your account
  Occasionally this is necessary to force a sync of info between your device and our account system.
   
• Check the status of your subscription
  Go to your subscription page and check that your Premium subscription is still active. 
   
• Check the status of your payment
  If your Spotify payment is marked as 'pending' on your bank statement, it might not have gone through successfully. For more information, check out payment troubleshooting.
  
  A pending charge is a part of your bank or credit card company's authorization process. When you submit a payment, your bank or credit card places a temporary authorization on the funds. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.
   
• Check that your Premium subscription isn’t on another account
  You might be logged into the wrong account. It's possible to create multiple Spotify accounts, each with their own login details, saved music, and subscription. 
  
  Check to see if you have any other accounts. 

If you don't have success trying these solutions, your should be in touch with Spotify official team here.

If you have any other doubts or problems, be in touch with us here in Spotify Community.

Best Regards,

hezorg (Luan Araújo)