My offline music will NOT play!

[Lulu_1]

None of the below information 

Plan

Premium

Country 

South Africa 

Device

Samsung Galaxy Grand Prime Pro 

Operating System 

Android 

My Question or Issue

My offline music will NOT play unless I have my data on. What is the point of paying premium subscription every month if I'm not receiving any of the benefits?? 

I've deleted a lot of my songs and logged in and out, still they don't play. Tried to uninstall the app and download offline playlists AGAIN (which costs a lot of data), but still my offline music won't play. If I turn my data off, the music stops playing what's going on???? 

[Xenia]

Hello there Lulu_1,

Thanks for reaching out in the Community!

Sorry to hear the app is causing you trouble with your offline songs. No worries, we're here to help!

I know you've already tried reinstalling the app, but since that didn't help, I'd suggest a clean reinstall to make sure any corrupted data is removed from your device.

Just a heads-up, this will remove all your downloads and you'll have to download everything again for offline listening, so best do this at home on WiFi.

You can also visit this support page for even more info on how to fix issues with your downloads.

Hope this helps! Keep us posted and together we'll get this resolved.