My payment declined and when I added my new card I lost my duo account.

[#1]

My debit card was hacked and I needed a new one. I didn't add the new card for payment until after my monthly fee declined. I added the new card asap but now I'm back on an individual premium plan and that's not what I want.

[Vasil]

Hey there,

Thanks for sharing this with the Community!

It'd be best for you to check this with our support guys, as they can view your account status and let you know what has happened and how it can be fixed.

Let us know if further questions arise in the meantime.
Much appreciated 🙂

Cheers!