My payment for premium is not going my card is not going through

[Ayomide35]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Billy-J]

Hey @Ayomide35, thanks for reaching out to the Community!

Can you try processing your payment using a different browser or private window? If that doesn’t work, let’s try following the steps provided on this page.

If you’re still having trouble, can you send me a screenshot of the error message you’re seeing? Make sure to hide sensitive information when posting to the Community.

Looking out for your reply!