My payment won't go through to start premium

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My payment won't go through to start premium

Ciarayasmine
Newbie
I have a visa debit card. I just checked my balance today and I have exactly 20$ on it. Unfortunately I've tried at least 8 times to buy premium and it keeps saying it won't go through. What can I do? I can't use another card either.
1 Reply

Re: My payment won't go through to start premium

MonicaM_Bogota
Roadie

Hi, @Ciarayasmine!

 

Welcome to the Spotify Community.

 

Could you try clearing your browser's cache/cookies and refreshing it? Also trying from an incognito window or a different browser/device would worth a shot.

 

Let us know how it goes. 

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