My premium account changed to free account although I pay money

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My premium account changed to free account although I pay money

HTB38
Visitor

My family account changed to free account. I pay money in 16 February 2020. Please find a solution, I’m waiting for your answer.

Also I didn’t take a payment bill in 16 February 2020

Payment Code: <snip - Moderator Edit>

Thanks..

Plan

Premium

Country

Turkey

Device

(iPhone 6s)

Operating System

(iOS 12)

 

My Question or Issue

 

1 Reply

引きこもり
Roadie

Most likely your payment didn't go through. I suggest contacting Customer Support with that payment code so they can check.

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