My premium family subscription changed to free. Paid with klarna!

[nobody777]

My premium family subscription changed to free. Paid with klarna!

Plan

Premium

Country

Germany

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Why changed my premium family subscription to free.? I paid monthly with klarna!

What is wrong here?

[nobody777]

**bleep** i add a new subscription to my account. I pay now double or what is happen here?

[nobody777]

It is sad that Spotify offers almost no support for paying customers. I have my subscription now simply concluded again. I have no idea if that was right but well.

Phone support does not exist.

Here is apparently not looked purely.

For a multi million company really a disappointment.

[Mihail]

Hey @nobody777,

Thanks for reaching out to the Community.

We're sorry to hear you're having issues with your subscription. We recommend that you take a look at this guide covers most cases when a subscription disappears and what to do in those scenarios.

It's also a good idea to log in to your Klarna account and check the issue and payment dates of the invoices you received. You can then compare them with the info on the receipts page of your Spotify account.

Hope this helps. Keep us posted on how it goes.  

[chilischaf]

I use Klarna for paying the monthly bill. On Klarna the status is in progress, but on my bank account its payed already for the month. But I cant switch back to family without paying again.

[Vasil]

Hey @chilischaf,

Your account and the payments related to it can only be viewed by our support folks and we don't have access to them from the Community.
You can reach out to them via this link and they'll gladly let you know what the best way to proceed is 🙂
We're here for you, should any further questions come up.
Cheers!