My premium is gone

[Mirtemeijer]

I Just saw that i Don't have premium anymore, How is this possible? It is attached to my old Facebook account, and I'm afraid that if I get premium at my new Facebook account, I have to pay twice a month. What to do? Can someone help me?

[KatesHere]

Hey there @Mirtemeijer, welcome to the Spotify community!

That's odd. First, let's make sure you're logging in the correct account?

Try the following:

1. Check your subscription page. Your status should be Premium. 
2. If it says you're on Premium, try signing out and back into the app. 
3. If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If that doesn't help, please take this survey that can point you out in the right direction.

Let me know how it goes 🙂

K